Refund Policy

Refund Policy

Last updated: October 22, 2026

90-day guarantee

We want you to love your Pillowpaws™. If you are not happy with your order for any reason, contact us within 90 days of the delivery date and we will make it right.

How to request a refund

Email us at pillowpawssupport@gmail.com with your order number. We may ask you for a photo of the item. In some cases we may ask you to return the item, and if so we will send you instructions.

Damaged or defective items

If your item arrives damaged or defective, send us your order number and a photo within 90 days of delivery. We will send a replacement or issue a full refund, at our expense.

Refunds

Approved refunds are issued to your original payment method. Please allow 5 to 10 business days after approval for the refund to appear in your account. Banks and card issuers may take longer.

Order cancellations

To cancel an order before it ships, email us as soon as possible. Once an order has shipped, the refund process above applies.

Contact

Questions? Email us at pillowpawssupport@gmail.com. We reply within 24 to 48 business hours.